A mature hospitality professional with a hands-on-approach to issues at hand. I am an individual with a high emotional intelligence and a strong believer in team work as a means of achieving desired results.
Career Objectives
To diligently execute my duties, and be a team player so as to achieve the set goals and objectives of the organization to the highest possible level.
To work in a dynamic set up that will enable me to be innovative and able to handle challenges in the ever-changing industry thus providing solutions to societal problems within sustainable limits.
Education
Jomo Kenyatta University of Agriculture & Technology (JKUAT), (continuing)
Master of Science Degree in Entrepreneurship Management
United States International University-Africa (USIU), (2011)
Bachelor’s Degree in Hotel and Restaurant Management
Kenya Technical Teachers Training College, (KTTC), (1998)
Diploma in Technical Education
Kenya Polytechnic (Technical University of Kenya-TUK), (1990-1993)
Higher National Diploma in Catering and Accommodation Management
POSITION HELD
Deputy Hotel Manager (2018 to Current)
Machakos University Hotel and Conference Centre
Responsibilities:
Participate in development of policies and procedures to propel the hotel to desired levels of service delivery.
Formulation of relevant procedure manuals and quality standards for the hotel operations
Formulate and control the annual hotel budget to ensure effective utilization of funds
Prepare and submit monthly performance reports
Supervise hotel staff to ensure adherence to quality standards.
Ensure that all facilities within the hotel are in good working condition.
Develop market strategies for the hotel to ensure customer satisfaction
Skills and Personal Attributes
Solid knowledge and understanding of hospitality operations and management
Ability to work under pressure without supervision
Ability to communicate effectively within diverse cultural orientations
